Cooperatives are member-owned, thus the customers are also the investors. Rural electric cooperatives were first established by the Rural Electrification Act of 1936 designed to ensure that electric power is available throughout the rural parts of the United States. In addition, certain types of customer complaints can be taken to the Commission if disputes are unable to be resolved within the cooperative. Cooperatives must comply with Commission rules for terms and conditions of service, safety, facility siting and territory issues. Cooperatives are also required to file with the Commission when they issue securities. Rates are then filed with the Commission for acknowledgement. Rates are set by the cooperative board after complying with notice and hearing requirements set by the Commission. Rocky Mountain Power business rates and charges and explanation of billĮlectric Cooperatives are categorized as public utilities under state law but are not rate regulated by the Public Service Commission in the traditional manner.Rocky Mountain Power residential rates and charges and explanation of bill.Rocky Mountain Power history of rate changes as of.Rocky Mountain Power tariffs (describing the rates for each customer class and service type).The following links will aid in your understanding of Rocky Mountain Power services: Once base rates are established, the portion of rates referred to as net power costs are annually trued-up to actual levels in pass-through cases. Since Rocky Mountain Power is an integrated electric utility providing distribution, transmission and generation, the rates charged to its customers are set in general rates cases. Rocky Mountain Power has over 800,000 customers in Utah and serves about three fourths of the geographic area of the state and a larger percentage of the state's population. RMP wants customers to report any scam calls received, including the phone number the person is calling from and any other information that may help to track down the fraudsters.Rocky Mountain Power is the only rate regulated public utility providing electric service in the state of Utah. Remember, if there are any concerns about the legitimacy of a call, always call back using the power company’s published customer service number at 1-88. Scammers may use a sophisticated deceptive tactic that makes it appear to caller ID systems that the call is coming from RMP when it is not. Hang up and call customer service directly.RMP customer service employees will always have your account number on hand.If you receive a calls and you want to be sure your dealing with RMP the best thing to do is ask the caller to state your account number and compare it with the number listed on your bill.Be suspicious of anyone who approaches you by phone, email, text or in person and demand on-the-spot payment.They do not ask customers to make payments by purchasing a prepaid card.The power company does not contact any customer demanding immediate payment to avoid disconnection of service the same day. RMP officials want customers to protect themselves from any schemes by being aware of the following facts: “It is important to recognize they will attempt to get as many different cards as possible by telling you the charge didn’t go through.” “ Scammers often ask for payment to be made using a pre-paid gift or credit card,” Lee said. If you tell them you’ve recently made a payment, they may claim a payment was missed or offer to drop the amount you need to pay in order to avoid disconnection. You are then asked to make a selection and then are transferred to a live person.” “Many of the calls begin with an automated recording stating the call is coming from Rocky Mountain Power/Pacific Power. “The scammers use ‘spoofed’ numbers that show up on the caller ID to disguise their actual phone numbers,” he said. Utah alone was the recipient of 1,000 scam calls last month with fraudsters pressuring the potential victims to pay their bill using a prepaid card, then share the code. “To date, hundreds of scam calls have been reported targeting both residential and business customers in RMP’s service area of Idaho, Utah and Wyoming.” “ Reports indicate the caller insists the customer is behind on their bill, then demands payment to prevent having their power shut off,” Jason Lee, media relations for RMP, said. Recently, the power company reported they received a significant increase in the number of fraudulent calls from scam artists. The group also offers free resources to help people avoid scams, online and elsewhere. Internet fraud and a look at who’s most likely to be victimized are the topics of a new study by AARP. SALT LAKE CITY – For those that use Rocky Mountain Power (RMP) beware of scammers going after customers’ money.
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